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Reviews By melvineater
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Value for money Apr 09, 2011
D.P.'s Wok Hei Lower Parel | 36 reviews
I found this place by complete chance while walking around Phoenix mills and I am glad I stumbled upon a good eating joint. The reception was really warm and friendly which makes you feel comfortable. The menu is one of the most organised menus I have seen especially the rice section is systematic and easy to understand.
However sometimes there could be a small mix up with the dishes during peak times but the staff is prompt in making the changes as soon as it is brought to their notice. The rice is very well cooked, tastes delicious and they have a large variety served with a smile.... read more
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Good Ambience Sad Food Apr 07, 2011
21 Fahrenheit Jogeshwari West | 110 reviews
Dear Friends,
Yesterday was my first visit to this place. When I called the reception it was very politely answered and directions given perfectly. We were told it was 1000 per head for the ice lounge so we decided to just have a quite and peacefull dinner at the restaurant.
The reception was good with a smiling face. The server also was quite polite, the ambience at the restaurant was really nice with candle lit tables and we thought we would have a quite and peaceful evening. The menu was reasonably priced or so we thought. We ordered for a thai soup which I found was ok howeve... read more -
RESPONSE FROM MANAGEMENT
Replied by: Aalok Purohit, on Apr 07, 2011 Flag this
Hi Melvin,
Thank you for sharing your views with us & complimenting us for staff & ambiance & my sincere apologies for completely disappointing dining experience at 21 F.
Feedback that you post is always constructive & we are in constant process of learning from the same.
I am sure that Thai soup & Murgh Awadhi must be not at par with the standards & I promise you we are going to rectify the mistakes.
Just to explain the cuisine that we do Melvin, its Awadhi & not Mughlai so we use least of spices & more of aromatic herbs & yes..it sometimes doesn't match up to...read moreReplied by: melvineater, on Apr 07, 2011 Flag this
Dear Aalok,
Thank you for your reply. If you are aware that your customer is not happy then it would be wise to catch him/her then and there, rather than wait for his review on burrp. Its sad that the chefs from ITC and Taj cannot cater to a local palate whereas in the said hotels they cater to international orders. Using aromatic herbs in an Indian (awadhi) gravy does not really taste good it gives a very funny flavour which is neither thai nor Indian. (forgot to mention this in my review).
As you said "I am sure that Thai soup & Murgh Awadhi must be not at par with the standards"...read moreRESPONSE FROM MANAGEMENTReplied by: Aalok Purohit, on Apr 08, 2011 Flag this
Dear Melvin,
When I said I am sure..I admitted that since you are a foodie, if you are saying something with so much grit, we must b at fault & I wont argue ...and not that I believe the food is horrible. As I said, we are changing the menu after getting feedback on same, am sure you wud see it soon .
I know in no way we can compensate for the losses, but believe me, I personally apologize for everything that went wrong & would certainly learn..Replied by: melvineater, on Apr 08, 2011 Flag this
Thanks for answering part of the question but the other part remains unanswered.
Whats the restaurants view on pricing and service charge? Why should a customer pay for a service he/she does not receive? (i.e. food not being served on your plate)RESPONSE FROM MANAGEMENTReplied by: Aalok Purohit, on Apr 08, 2011 Flag this
Dear Melvin,
I am sure that you have dined across globe. That includes dining at fine dining, casual dining & bistros. There have been certain changes in Hospitality sector like :
1. No salt and pepper on table
2. No finger bowls
3. Plated portions
4. Service charge included in the bill rather than promotin the tipping part.
Now let me address your concern. Certainly we serve the portion on the table & not plate as we do single portion meals & one main course is good for an individual.
Still at some places food is being served on the plate but thats...read more
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Good food and Good staff Oct 21, 2010
Sizzling China Colaba | 11 reviews
At first it might be a little difficult to locate this place but once you have been here its easy. The food here is really delicious and hygenic, and the staff is courteous. It may take sometime for the food to arrive especially if the place is too crowded but thats understandable. Overall its a pleasant experience. Must try this place!!! -
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Good Food Sad Attitude Oct 21, 2010
Out of The Blue Khar West | 182 reviews
The attitude of the waiters is quite non flexible really sad however if you know what to order the food and the ambience is good. but the attitude kills it all.... Will definitely not visit again there are many better places who would be happy to have good business... May be too much success is a bad thing. -
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Tastless Food Sep 23, 2010
Caravan Serai Andheri West | 20 reviews
Had been to this place on a weekend may not be the best time. Was looking forward to a good experience with the ambience however the food was really sad and tasteless and was very very ordinary. We had butter chicken and roti which was very sad. Even Chaas was tasteless.
People were fighting around for seats which might be a normal feature on a weekend but here it was a real bad sight.
The staff was courteous and convinced about the taste which never existed. In the end it was totally not worth the money spend. Quite a sad experience will never go back again. -
Replied by: Hari Kotian, Partner, on Apr 09, 2011 Flag this