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- Burrping since Dec 18, 2011
- Burrping fromBangalore
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Pathetic service. Passable food. Dec 18, 2011
Little Italy, Koramangala Koramangala | 101 reviews
Ruined my weekend lunch with family.
1. Waiters barely spoke English
2. Forgot to put in orders for two main dishes and a drink
3. Didn't have the courtesy to apologize or make amends
4. Wait staff were barely around and impossible to beckon
5. Didn't check in midway through the meal to check if everything was ok
6. Didn't refill water or bring out a new bottle
7. Didn't offer or remind us of a dessert menu towards the end of the meal
Food itself was passable. lasagna was the only saving grace. Corn fritters had goddamn chart masala. Yuck. Pizza... read more
Replied by: Team Little Italy, Koramangala, on Dec 19, 2011 Flag this
While I know that my words and apologies may not help roll back the unpleasant experience you had yesterday, I can only request you to accept my personal apologies for the same. While the intent was not at all to ruin your weekend time with family, but inadvertently if it has been so, then I deeply regret this. I personally feel very bad because this caused a lot of discomfort and inconvenience to you and your family and marred your family outing. In this incident, we seem to have deviated from our team’s goal of giving our guests a good overall experience with...read more
Replied by: obviously, on Dec 24, 2011 Flag this
The top restaurants in the world are known for their service more than just the quality of the food or ambience. You might want to watch shows like Restaurant Impossible or Hells Kitchen to see why restaurants tend to fail.
Aspects live pasta station might be innovative for some, and...read more
Replied by: Team Little Italy, Koramangala, on Dec 25, 2011 Flag this
As I said earlier too this is indeed about basics and I too consider the service aspects to be more of a hygiene factor, hence expect the same to be taken care of by default. So no two second thoughts about the same.
In fact reading through your comments, i am yet to digest that our boys could go so wrong [seems as if it was indeed a bad day for you as well as us, no matter what we did ;-( ]. Goes to show that we are indeed human after all. Again as I mentioned earlier, we dont take such kind of guest feedback lightly, even a rare occurrence such as this, and...read more
Replied by: obviously, on Dec 25, 2011 Flag this
Replied by: Team Little Italy, Koramangala, on Dec 27, 2011 Flag this
Would love to meet up at the resto in person.
Warm regards
Aniruddha